Refund policy
At Ramos & Co. we want you to be happy with your purchase. If something isn't right, you have 30 days from the day you receive your order to request a return.
How to request a return
Email us at theramosandco421@gmail.com with your order number and the reason. We'll reply with instructions and the address to send the product to. Packages returned without first requesting a return will not be accepted.
Conditions
- The product must be unused, in good condition and in its original packaging, with all its accessories.
- For hygiene reasons, personal care products that have been used cannot be returned unless they are defective.
- Return shipping costs are paid by the customer, unless the product arrived damaged, defective or is not what you ordered.
Damaged or defective products
Please check your order as soon as it arrives. If it is damaged, defective or not what you ordered, email us within 7 days of delivery with a photo of the product. We'll send you a new one or refund your money at no cost to you.
Exchanges
If you'd like a different color, the fastest way is to return the product and, once the return is accepted, place a new order.
Refunds
Once we receive and inspect the product, we'll email you to let you know whether your refund has been approved. If approved, it will be issued to your original payment method within 5 to 10 business days. Please note your bank may take a few extra days to show it.
Questions? Email us at theramosandco421@gmail.com. A real person from our team will reply.